The Proven CX Framework to
Maximize Your Revenue Retention
2X your revenue and 5X company valuation by boosting NRR 20%
Embed our proven post-sale CX framework, battle-tested over decades, to excel at the core competencies of a world-class CX.
Fully realize your brilliant vision.
The Framework
1) Time to Value
You have a repeatable process to onboard your customers, and Initial product adoption is quick and shows immediate value.
2) Prescriptive Methodology
Your customers are authoritatively guided to more success over time, building on the unique value you bring.
3) Packaging
Offerings support you and your customer's growth together.
4) Technology & Data
You have the right visibility and the right automation to power ultimate productivity.
5) Employee Engagement
Your team feels empowered and enabled to meet objectives.
The Problems We Solve
Customer churn is a surprise.
You have no objective view of your top customers.
You can’t accurately forecast renewals.
Your onboarding takes too long, and it’s not working.
Your offering feels like a discretionary, nice-to-have.
Your CX is custom and detailed and hard to scale.
Your customers don’t buy more from you.
Your customers escalate to Sales and leadership.
Your post-sale teams say they’re overwhelmed.
”I’ve had the benefit of working with Joseph and RetentionCX twice in our journey to best serve our customers. Woven has a 98% customer retention rate over 5+ years, and in 2022 we grew existing customer revenue by 30%. You don’t get results like that without the type of structure and playbook that Joseph brings to the table.”
- Matt Goebel, CEO, Woven
”Having worked with Joseph Loria for several years, I can say he is one of the few that 'gets it' when it comes to amplifying the importance of the customer experience and having that show up in more revenue after the initial sale. Any company able to have RetentionCX as a co-pilot on their team will certainly benefit from accelerated results!”
- DJ Muller, CEO, Testimonial Tree
Don't Just Take Our Word For It
”Working with RetentionworCX has been a boon for our team. From CX Associate to CEO, we're more confident and authoritative when working with clients, from onboarding to experiencing first value and beyond. RetentionCX made an incredible impact immediately.”
- Cody Pittman, CEO, Duett
Our Customers
About Me
Hi, I'm Joseph Loria, Founder & CEO. I have over 20 years of senior leadership experience, with full post-sale ownership in 5 high-growth tech companies. As a result, my reference list of CEOs, executive peers, and team members is both lengthy and healthy. I've led global teams of up to 70 members and have venture capital, private equity, and bootstrap experience. I built a customer experience from scratch that led to a 10X exit, and I've reduced initial time to value by more than 60% in multiple businesses. I love early-stage customer experience and enjoy helping startups and scaleups double down on their successes.
